The ICCT IT Help Desk lets students, faculty, and staff report technical issues, track requests in real time, and get them resolved faster — all in one place.
Recent Tickets
LiveWi-Fi not connecting in Room 304
#TKT-1042 · Network
Reset student portal password
#TKT-1041 · Account
Printer jam at the Library
#TKT-1040 · Hardware
Features
A simple, organized way to request help and stay updated until your issue is fixed.
Report an issue in seconds with a guided form — attach details so technicians can act quickly.
See every status change — Open, In Progress, Resolved — the moment it happens.
Tickets are prioritized and routed to the right technician automatically.
Your ICCT ID and data are protected with encrypted passwords and secure sessions.
How It Works
Register using your ICCT ID number and email.
Describe the issue, choose a category, and set its urgency.
An IT technician picks up your ticket and keeps you updated.
Confirm the fix and rate the support you received.
Support Areas
Each group has its own portal and dashboard, so requests reach the right IT personnel faster.
Students · register online
Lab accounts · created by IT Admin
Faculty & staff · created by IT Admin
IT Department
FAQ
Students can register here using their ICCT ID number. Computer Laboratory and Faculty & Staff accounts are created by the IT Admin. Contact the IT Department to get one.
Most tickets receive a first response within an hour during office hours. Urgent issues are prioritized.
Yes. After logging in, your dashboard shows every ticket you submitted and its current status.
Visit the IT office or contact the help desk so a technician can verify your identity and reset your account.
Create your free account and submit your first ticket in less than a minute.